Returns & Refund Policy
If you received damaged product, visit our "Damages" Section of this page.
You first need to file a return request by emailing us at email@example.com. Returns need to be requested via email within 30 days of the item being received. Items cannot be installed or altered in any way, and they must be in their original packaging. After emailing us your request, we will provide you with instructions via email. Under usual circumstances instructions will be sent to you within 24 hours, but some brands may take up to 5 business days to issue the RGA (return authorization) number. After we receive the RGA we will email you the return instructions.
Please Note : We do not provide return labels, customer's are responsible for shipping fees back to the warehouse. Most warehouses are based in the US.
After reviewing the instructions provided to you, prepare your products for shipment by making sure the merchandise is in its original packaging with all parts included. Products that have been installed or altered are not eligible for return. Please see list of conditions below for further details.
Once your product is ready for shipment, you can ship it back via any trackable method (UPS, FedEx, Purolator, or Canada Post are a few options). Please ensure that the "RGA" number provided with the instructions is on the return label (please do not write on the actual box). Please provide the tracking number of the shipment and original order # to firstname.lastname@example.org
Once the merchandise is received back at the warehouse, it will be inspected. Upon inspection approval, you will be refunded and notified via email. We estimate credit will be issued within 5-10 business days from the day the item is received back.
IMPORTANT: To ensure a full refund, please make sure all of the following conditions are met:
- You must submit a return request to Black Diamond Lighting within 30 days of receiving the product. All return requests after 30 days will be denied.
- All merchandise that is returned must have an RGA number.
- Merchandise must be in its original carton, including all packaging materials and accessories, and have no markings or writing on box.
- Merchandise must not have been installed or altered in any way, including cutting or clipping wires.
- No credit will be issued for any shipping costs.
- We will not be held responsible for any labor or 3rd party costs, which occur as the result of the installation of wrong or defective parts.
- Returns made outside of this stated policy may be denied or subject to shipping and restocking fees depending on the situation.
Products are shipped from the manufacturers warehouses. Most of the products we sell are from US manufacturers, and will need to be returned to the US warehouse. Canadian based manufacturers will have returns go back to their Canadian warehouses. If you aren't sure about the brand you're interested in, please give our sales team a call so they can confirm for you.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee or 3% of your total order, whether or not your order has shipped. This covers the processing fees it costs to process your order. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.